Louder Than Words: Take Your Career from Average to
Exceptional with the Hidden Power of Nonverbal Intelligence
by Joe Navarro and Toni Sciarra Poynter
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First published 2010
HarperCollins
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Drawing on his decades of work in the behavioural sciences,
Navarro shows how to use his simple yet powerful comfort/discomfort model to
decode nonverbal behaviour and gain crucial insights about what's really being
said at meetings, interviews, negotiations, presentations, business meals, and
more, including the casual yet critical water cooler exchanges that are the
driving force of an organization.